i used to love bitplay. but last night i sent my deposit and they never put it on my game. i have spent at least an hour talking to live chat support, who has made it abundantly clear that they do not care to help me. i have emailed support and attached my ltc receipt and transaction hash to prove payment. they haven't bothered replying. live support has blocked me, although i was not offensive or belligerent. i tried to call and i get a recording saying the line is currently busy. at this point, i have no other choice than to believe that they have stolen my money. and all the while, i am being treated as though i am the one who has done something wrong. UNACCEPTABLE!
9750 people found this review useful
1 star: Bad – unacceptable experience, unreasonable and rude conduct.Your reviewAvoid this casino at all cost the RTP is shocking £80 deposited and won less than a tenner with £1.25 spins ....they are greedy!! RTP is supposed to be between 90 -98% I can assure you it isnt. Deposited about £700 over a couple of months....nothing returned. Customer support took time to connect to live chat nad argued that the casino rtp was really good and was the games that decided wether they pay or not I play lots of casinos and this is the worst i have ever encountered..same old crap from customer service...closed my account Avoid avoid avoid
5734 people found this review useful